Pride in Work and Job Embeddedness among the frontline Employees in Hotel Industry

Abstract

Success of service industries, especially the hotel industry, is mostdependent on employees’ perceptions of work-life balance andthe subsequent behaviour of the employees. Since the turnoverrate and dissatisfaction of employees are high in the hotel industry,it is important to identify the factors that will assist the hotels innurturing a favourable work environment for the employees,thereby facilitating their retention.The present study evaluatedthe Pride-in-Work experienced by employees of different hotelsas a factor affecting their Job Embeddedness. A descriptive studywas conducted using self-administered questionnaires among 341frontline employees of different five-star and five-star deluxehotels of Bengaluru. The results exhibited a significant impact of Pride-in-Work on Job Embeddedness as well as significantdifferences in perceptions of Pride-in-Work and Job Embeddeness based on demographic factors of the employees.